Returns & Exchanges

We want you to love your COOLA products, which is why we offer a 30-day return window for items purchased directly from our website. If you are not completely satisfied with your organic suncare or skincare, we are here to help make it right.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid UPS shipping label provided by our system.

• 3.
  Package Your Items

  Securely pack the products in their original packaging, attach the return label, and drop it off at any authorized UPS location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.